Frequently Asked Questions (FAQ)
We receive numerous questions about our websites and services. To more quickly answer the most common questions we get, we made this page. Before contacting us, please look through these frequently asked questions to try and find an answer. If you haven't found the answer to your question, you're welcome to contact us on the contact page.
We accept cash, Visa, Master, business checks, and PayPal payments.
We try to list basic price information on our price page. We're also able to offer pricing at flat rates, by the project, day, or hour. Please review our pricing page. You may also contact us for best rates. We also provide monthly discounts - only available on our website.
Online (intellectual) services are generally tax free. However, we may collect taxes for some services that are specifically ordered from a Florida address. Services ordered from any other state outside of Florida generally do not require us to collect tax.
We offer telecommute services (remote) and we can travel to your location. There may be limitations, depending on the hosting country. Generally, Europe, Australia, and North America are our most common client locations. Contact us if you're outside of these countries and are interested in our services.
We use the latest industry standard software titles for desktop, network, servers, media production, and web development. For photography and video, we utilize high-quality imaging equipment, lenses, and high-definition capabilities.
We can deliver software, video, and graphics either digitally or by regular mail. This should be specified while ordering services. Email confirmation will also confirm delivery method. Be sure that the address (email and regular mail) that you give us is accurate.
We've worked on small and large projects. A basic website can be up in a matter of minutes. More complex websites may take hours, days, weeks, even months. The average small business owner, while working with us, could have a properly configured new domain and website within 24 hours! That's fast!
We do not offer in-house hosting services. All of our hosting services use a third-party vendor. However, we have predetermined agreements with several providers to get you a good rate and we work with you to do all of the technical work. Hosting is the service that keeps your data and translates your domain name (something.com) into a useful website.
Yes, however, this service is limited due to other staffing priorities. Typically, small businesses request this type of graphic design service when they have no company logo to use on their website. A company logo allows someone to identify your product or service with an image.
Yes. However, we only take in a small amount of request per year since most of our services are occupied by commercial users.
Wedding photography should be requested at least 4 months ahead of the wedding date. A $150 deposit and signed contract is required to secure the date. Our wedding photography service is restricted to only a few clients per year, since most of our services are occupied by commercial requests. We're also one of the lowest priced professional photographers in the Orlando, Florida market.
In general, you must sign a release for all produced images. This is mostly because of copyright laws and artwork. This is mandatory, especially for print services.
We offer technical support for our current clients only. We do not offer technical support for products that are reviewed on our websites or in our magazines. If you see a product on one of our websites and need support, contact the product manufacturer. If you're a business, you can check out our IT services page.
We utilize industry standard secure transaction systems. Your information is safe.
Please go to our contact page and select moderator under the subject box. A moderator will review your request and take correct action, if needed.
Please go to our contact page and complete the contact form. You must include full details, the URL, IP, your identification, authoritative remarks, and a description of the issue. Incomplete forms will be discarded. We will take appropriate action after receiving completed requests.
We regularly look for new talent. Our job openings are listed on our careers page. College students can also gain great experience and references (and possible college credit) through our internship program. See our careers page.
Please see our contact page. We also created a 24 hour contact form to process questions about our services, pricing, support, moderators, websites, etc. We highly suggest you use the quick contact form instead of phone or email requests. It also allows us to prioritize incoming requests. Note that current clients receive priority over all other inquiries.
To cut down on cost, we operate most of our business online. For security reasons our office location is not open to the public. Our website is the best place to find information, make requests, and get in contact with us regarding any issues or questions you have.
Special Notes & Venue Access
Authorized Emera Media staff may operate in a press capacity to cover events, assignments, or may require access to venues for projects. Clients must make sure our staff members have venue access including any necessary credentials. Our staff members must carry official identification at all times. To check the status of an Emera Media employee, click here. (Unauthorized access and use of information here or false identification is a felony punishable by law.) Clients must work with our staff members regarding access to locations including securing any potentially aggressive animals before staff arrival. We reserve the right to deny any client service.
Need More Information?
Please contact us for specific information on pricing, discounts, professional consulting, project estimates, photography, video, writing, web development services, our staff, contributors, moderators, website content, or other questions. Provide full contact information and as much detail as possible to aid us in directing your request. Allow ample time for response. *Available for talk show guest requests and motion picture industry. *Subject to booking availability.